At Webbed XP we have a wide array of channels to assist our clients 24/7 and 365 days a year. We take our customer services very seriously in order to assist our customers in making cost effective and correct use of our services.
It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and free auditing and reporting. All our clients also have their very own full time accounts manager’s to ensure they speak to the same person who knows their profile and situation.
Regarding technology services such as Website Optimisation (SEO), Website Development, Google Ads, Social Media Advertising or technical services is termed technical support and may have to be forwarded to our technical support team.
Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer satisfaction and tailor our services to suit individual clients to fit their exact needs.
Our contact channels include –
24-7 Phone support
(+61) 07 5610 2189
Clients can speak directly to our customer support representatives or account managers over the phone 24/7 and 365 days a year this is the quickest resolution of a customer’s request or issue.
Phone Support is often used for order taking, pre-sales queries, upgrading and audit reporting, troubleshooting etc.
Outbound calls can be requested by customers directly from our Facebook page. https://www.facebook.com/webbedxp
(Available 9 am till 5pm)
With online chat a website visitor can open a text chat session is by clicking on a link on our website. The customer support representative interacts with our website visitor or client, understands the requirements, resolves the query and closes the interaction or has the clients account manager call them at the earliest convenience . Chat support is best for small questions and queries but for technical,payment or sales queries we will recommend our phone support.
(Same Day Response)
Email is the primary means to offer web-based assistance for our customers when matters do not require an immediate answer. We send all our clients monthly reporting charts to measure our progress via email but back this up with monthly calls if required directly from our clients accounts manager to help with any questions
(Response within 2 Hours)
We have integrated a booking system in to our Facebook page to make it convenient for our customers to arrange a call back from their accounts manager or our inquiry team. Customers are also able to ask questions, register complaints, clarify doubts etc. by interacting with our staff through Facebook messenger. With millions and millions of users now gaining access to social media worldwide, this platform has become as prominent as traditional media methods like phone, live chat and email.
Website health check –
Is your website healthy enough to be placed by Google at the top of the Search Results?
How do search engines select the websites they promote at the Top of the Search Results?
It certainly is not by chance or a random selection! We know exactly what your website needs and we are happy to talk you through it, and even put it in writing for you on a report. This is a Completely Free Service To You, however absolutely not free for us… A webmaster will spend up to three hours checking many elements and fundamentals of your website and carefully tailor make a full report for you to keep and ask questions about.
Additionally we will provide an Website Optimisation consultant for a 20 to 60 minute meeting or phone call with you, all completely free of charge!!
Simply complete the fields to get started –